ITIL® 4 Foundation
The ITIL® Foundation certification is designed to introduce professionals to the key concepts, terminology, and principles of ITSM based on the ITIL® framework.
It covers the basics of the ITIL® service lifecycle, including the stages of service strategy, design, transition, operation, and continual service improvement. The certification is ideal for individuals starting their career in ITSM or those seeking a fundamental understanding of how ITIL® can enhance IT service delivery and management.
Earning the ITIL® Foundation certification provides a solid foundation for further advanced ITIL® certifications and helps professionals contribute effectively to their organisations’ ITSM practices.
Other ITIL® 4 certifications
The MP stream includes modules like Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High Velocity IT (HVIT), and Direct, Plan and Improve (DPI), focusing on practical IT service delivery and stakeholder engagement.
The SL stream includes modules such as Digital and IT Strategy (DITS) and DPI, aimed at strategic IT management. The final qualification is the ITIL® Master certification, which demonstrates deep expertise and extensive ITSM experience.